Forum Discussion

Piratez_7's avatar
Piratez_7
4 years ago

can't subscribe

There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-repu...
proxos666's avatar
proxos666
Hero+
4 years ago

@Yupdidupdidu_23 

Support found the swtor account 

You need to reset the password on the linked EA account that account has a generated persona gerhardhub314 (not Yupdidupdidu_23 that your posting on) that EA account uses a chello email 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

if you dont have access to that email give DE support a call when the lines open 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

  • Cyu1's avatar
    Cyu1
    4 years ago

    I have the same issue, I tried to reset both swtor and ea password but warning still pops up. Swtor id is Cyun

    • proxos666's avatar
      proxos666
      Hero+
      4 years ago

      @Cyu1 

      Support can see your subscribed now, so that is good to hear

About STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.18,659 PostsLatest Activity: 3 hours ago