can't subscribe
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-repu...
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have flagged with support for monday
if you know the linked EA account to that swtor account try a password reset initially , can be the swtor email but it doesnt need to be anymore , it can be a previous email used on the swtor account too.
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
I have the same problem i have followed the steps you have said but still get the same issue Username is Ellisjones_
Your account has been sent to studio for investigation
at present you can subscribe via steam , just be sure the accounts are linked by playing a character via steam before purchasing a subscription
Hello,
i cant subscribe.
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.What is wrong? Please help CZtavoc thxHello,
I seem to be having the exact same issue as I am getting the same message as the original poster.
SWTOR account name is: Amyweiwein
when will i hear back with a result ?
There is no time frame that i am aware of , in the meantime , steam subscription is the only option available to you
