cant subscribe

@hozzer666 

To fix the account You need to reset the password on the linked EA account that account has the persona hozzer123 (not hozzer666 your posting on now) that EA account uses the same email as on your swtor account 

use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Can't sub either Username: gamerkidty

@JollyMeal 

edit ok now your flagged for sub issue 

response will around 5- 6 hrs when support are online for the day

Sorry was mistype can't sub only get message "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."

@JollyMeal 

To fix the account You need to reset the password on the linked EA account that account has the persona fredlynch (not JollyMeal your posting on now) that EA account uses the same email as on your swtor account 

use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

The fix did not work for the account I was seeking help with. My account with Display Name: gamerkidty Is the account receiving the error message "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance." preventing me from subscribing. in fact the other account you said associated with this account works fine, and allows me to purchase a sub.

@JollyMeal 

can you post here using the ea account persona fredlynch just to be sure you reset the password on the correct EA account (this is not a swtor account)

@JollyMeal 

Support can see you made a purchase ok , so that is good to hear

@proxos666 

I am having issues with purchasing my subscription as well. I was told by my friend and confirmed on this thread that I needed to change my password for EA. I did that, but because it is the Sunday I cannot reach out to the helpdesk. Can you help me out? 

My user name is riesteard.

Thanks in advance for your help!

Hello,

Tried everything mentionned above, can't seem to find a way to make it work. I get this message when i try to pay :An error has occurred while trying to process your request. Please, try again later.

Halp!

@Spaady 

swtor username ?

@proxos666 

any chance you can help me out? My swtor username is riesteard

@lonewolf8357 

already on the list but likely around 12 hrs before a response when support are online and working

I have gone through all the steps beforehand and still having an issue.  if you could help that would amazing 🙂  My SWTOR username is Kevybear.

@lonewolf8357 

To fix the account You need to reset the password on the linked EA account that account has the persona lonewolf8302 (not lonewolf8357 your posting on now) that EA account uses a AOL email 

use the following link  to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

@Spaady 

support said the account is ok 

standard troubleshoot now  so would wait 24 h, recheck payment details ( remove/ add). Check with your payment provider if your suppose to validate the transaction, and try with a different payment method .. if it keeps failing to call support when the lines are open 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

@TTV_WattShow 

To fix the account You need to reset the password on the linked EA account that account has the persona legitize (not TTV_WattShow your posting on now) that EA account uses a Gmail email 

use the following link  to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

im also having problems trying subscribe username: TrippieThaKid thanks for the help!

@PenguinRoc1 

you are affected by https://answers.ea.com/t5/General-Discussion-Technical/Purchase-issues-03-14-2022/m-p/11357552/highlight/false#M87478  so just wait for now