cant subscribe

Thanks, so the accounts are linked even with a different email? I was reading the FAQ about transfer accounts over to EA, and one of the pre-requisite was to use the same email used for SWTOR.

In fact I can't even see the SWTOR in my linked accounts on my EA page; which is why I thought I need to change the same email or I won't be able to link the accounts

@darshie76 

what is the swtor username and can check what ea account is linked

swapping accounts is not possible per https://help.ea.com/en-us/help/account/linking-accounts-and-persona-transfers/

STAR WARS™: The Old Republic

• SW:TOR accounts will break permanently and will not be transferred under any circumstances.

Lord_rangorsnow.    Swtor username

@brokin83 

Your account has been sent to studio for fixing, they should email when it is fixed

to subscribe for now as a workaround, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

Just tried to re-subscribe after being ill for awhile but it says I have a problem on my account, Username is Piratedav.

EDIT--so read the above posts and although I could not sub through the SWTOR account page, I downloaded the steam version and subbed through that instead, which did work so I am playing again.

 Would still like to know why my account page does not work but at least i am back in 🙂

@piratedav 

Your account has been sent to studio for fixing, they should email when it is fixed

to subscribe for now as a workaround, is via steam as you did

@dranikian 

What exactly is the issue ? support said your missing sub was fixed 4 days ago

@1180606 

swtor username ? 

if this was on swtor.com does the transaction say on the swtor purchase page say closed or open ?

I am facing the same issue. Account name is moltensas.

@1180606 

Support said the payment is unconfirmed , so need to wait and see what the transaction does in the system , if it closes and still nothing let me know and can check again 

@plokmij 

You will need to call swtor support when the lines are open on monday to fix the account issue you have on the account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

@Vtec90001 

To fix the account You need to reset the password on the linked EA account that account has the persona vargas8485 (not Vlec90001 your posting on now) that EA account uses the same email as on your swtor account 

use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

when i checked they couldnt see an email from you per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

resend using the email attached to the swtor account , let me know and i can check if it arrives ok

hello proxos666 i have the same problem  : seramoon

@NightRaven192038 

You will need to call swtor support when the lines are open to fix an account issue 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

I sent an email on Thursday (12th) to support but haven't heard anything, and my status in the game has not been changed. Still not subbed in the game.

@HPDienasty 

swtor username ?

@proxos666 

My display name is MetalJockeSWE

@HPDienasty 

You will need to call swtor support when the lines are open to fix the account issue 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

edit: support dont see an email from you , so have the screenshots handy when you call and ask to upload to a case whilst on the phone

cant subscribe either
Account name: Tynoro

thanks in advance

@1989etnies 

Support said you have the gametime now , so that is good to hear