Forum Discussion

2 years ago

Solved

Card not accepted for subscription

Have tried to subscribe multiple times, reset EA password, tried to buy in incognito mode, cleared the cache manually, tried the 60 day instead of thirty. Exact message is "We're sorry, but we can't...

proxos666
2 years ago
@42e97497513ccde3

Swtor Support have said your account is disabled, this will be the cause of rejecting cards me thinks

You do need to call swtor support when the lines are open to fix the account issue, it should be a quick fix though

Lines and hours open are in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

proxos666

Hero+

2 years ago

@42e97497513ccde3

swtor account displayname ? can check the account for issues

if you are trying to add a debit card it may not like it

As to the australian number, it is the UK number lines open at midnight AEST and close at 9am https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

edit: also ensure no VPN etc is active as different country to the card will give it issues

42e97497513ccde
2 years ago
Display name is Dovahpug, thank you!
What kind of card is preferable to debit? Why is it such a recurring issue?
Thank you!!
- proxos666
  Hero+
  2 years ago
  @42e97497513ccde3
  
  Swtor Support have said your account is disabled, this will be the cause of rejecting cards me thinks
  
  You do need to call swtor support when the lines are open to fix the account issue, it should be a quick fix though
  
  Lines and hours open are in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
  - 42e97497513ccde
    2 years ago
    Makes sense
    Thanks again!