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Anonymous's avatar
Anonymous
11 years ago
Solved

Character Restoration - Support Problem :(

Dear Forum Users!

I sent an email to the swtor support about my character restoration problem (pref status- inactive characters, wrong characters was deleted).

In the answer they told me, i need to call the customer service. I called them, but they cant help, cus its an ingame problem, so they ask me to send an another email...

What do you think, what i do?

Thanks for your response.

  • Anonymous's avatar
    Anonymous
    11 years ago

    Support answer:

    "Greetings,

    I am Protocol Droid M0-T0, Human-Cyborg Relations.

    Thank you for contacting us to report the issue you encountered.

    If you have a Preferred status or Free-to-Play account, please be aware that in-game support, including item and character restorations, is only available to subscribers."

    So I wont get back my characters till im not a sub☹️

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  • kirara_flik's avatar
    kirara_flik
    Seasoned Ace
    10 years ago

    the thing is, the mail clearly states that they will not restore any characters when you are preferred or f2p and I doubt they will change their mind on that. 

    So either sub to get it back or suck it up, level a new character and be more careful the next time. 

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    10 years ago

    Hi everyone,

    We understand that having a deleted character is quite frustrating.

    That said, we have to emphasize once more that email support will not be able help with in-game issues for preferred or free-to-play players.

    Trying to go around these limitations by putting in these requests will unfortunately only slow down the addressing of those issues that can be addressed, be it free-to-play, preferred or subscriber.

    Once you have become a subscriber, please create an in-game ticket so we can look into restoring your character as soon as possible.

    Thank you all for your understanding.

    Cheers,

    Nils

  • Anonymous's avatar
    Anonymous
    10 years ago

    I am a Subscriber

    Created an in-game ticket

    TICKET #: 22607419

    DATE: 1-Jan-16

    8 days = Nothing, no feed back, no update, nothing...so yeah, VERY frustrating.

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    10 years ago

    @LordKolvan Hi there,

    As per the Help Center article here, the Star Wars™: The Old Republic™ support team is working through support requests as quickly as possible. 

    We are sorry for the delayed response time and appreciate your continued patience.

    Cheers,

    Nils

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