Forum Discussion

5 years ago

Solved

Character restoration

Good evening, I've send an e-mail towards the support group almost a week ago regarding a character restoration. All information were given and I assume the issue was 90% solved yet they only need...

proxos666
5 years ago
@Sylkan101

Hey mate in case you hadnt noticed there is a ongoing issue globally, all support lines have been affected per the sticky https://answers.ea.com/t5/Technical-Issues/Temporary-changes-to-support-options/td-p/8875833/jump-to/first-unread-message

wait time is around 10 days at present sorry your waiting fro your character to be restored, i'm sure they will get to it asap

Sylkan101

5 years ago

I completely understand. However what is quite interesting is that the problem's solution was just around the corner and there the GM's stuck. Also if I may add, this kind of situation also happened months ago before the Corona event. If I am right, it was last summer. A simple ticket was on the queue for days. Anyway, I will wait.

proxos666

Hero+

5 years ago

@Sylkan101

I have flagged this thread with CS just to be sure the ticket isnt lost and it is queued ok

Sylkan101
5 years ago
Appreciated 🙂
- EA_Kat
  EA Staff
  5 years ago
  Hey @Sylkan101.
  
  @proxos666 asked me to have a look into your request. I can see that you first wrote from a mail that was not connected to your main swtor account. This alone makes it rather hard for our support staff to help you out. Please stick to ingame tickets as they will always be connected to the correct account.
  
  I can also see that your character was restored yesterday. We sent you a mail and an ingame response for that. Please have a look if you got both (and your character back).
  
  And I guess, please only delete characters you do not intend to play anymore. Our support staff has a lot of things going on at the moment and they would appreciate to not have to deal with something that could be easily prevented 🙂
  
  ~Kat
  - Sylkan101
    5 years ago
    Thank you! I saw the solution being solved last night. I have my share of issues as I used to make a "ticket" via e-mail directly since the days when I was a preferred. Bad habit. However I will stick to my current characters and only proceed with tickets when it highly necessary.