Character slots aren't free for use after deleting characters
Back in February, I wanted to roll a new character so I deleted a character and went from 40/40 to 39/39. The slot just vanished with the character so I opened a ticket and eventually I was able to to create a new character and have been playing just fine since. A few days ago I decided to make another new character again and I delete a character I don't really want anymore and jump from 41/41 to 40/40. Whatever voodoo was done to get my last new character was apparently only good for that one so now I opened up a new support ticket in game and customer support is now telling me that can't do anything about it and are refusing to offer any help or solutions because they have decided this is a bug and they can not fix bugs. I now am sitting here with my old character gone and no possibility of a new character, my character slot vanished into the void and a firm refusal form in game supp[ort to take any action. Surely there has to be some kind of next level support that can look at my account and find a fix (or at least a temporary workaround) ... I can't really be expected to have my account this broken and no possible way to have anyone look into it?
Is there a way to get my issue escalated to any sort of level 2 support?