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Of course, it is totally your decision whether you want to wait that long but that's how it is. If you continue paying for and playing this game, you have to accept that this is the type of Customer Service we receive.
They are saying that this is only a temporary situation because of the KotFE expansion so we will see if ticket response times go down again.
By the way, since you mention that this is just a side quest, keep in mind that Customer Service only helps with class quests, i.e. quests that are listed under the Class category. For any other quest, like Alderaan planetary quests, even when they are part of the planetary quest chain, you will not receive help because they are not critical to the class. So if you are having a problem with a planetary quest, there's no point even writing a ticket because they won't fix it for you. 🤐
You must have misread my previous message. It is about my class mission, which prevents progression.
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