Forum Discussion

Nerdy_Neckbeard's avatar
Nerdy_Neckbeard
2 months ago
Solved

Collectors edition Security key dead

I bought the game on launch and have the collectors edition key. well im trying to log back into my account after a very long time and i cant because the battery on they key died along time ago. i tr...
  • EA_Rtas's avatar
    EA_Rtas
    2 months ago

    Hey there @Nerdy_Neckbeard 

    Sorry to hear you're running into issues logging in because of the authenticator.

    This is pretty common especially with folks using the original collectors edition key.

    Unfortunately as this is an account issue we can't help directly with it here on the forum for a number of reasons including account security and so for that you need to get in touch with SWTOR support direclty and they'll be able to look into this for you and get you sorted.

    Get in touch with SWTOR support, they should be able to look into this with you and figure out what needs to be done to get you back up and running and into the game.

    Let us know how it goes and if theres anything else we can help you with.

EA_Rtas's avatar
EA_Rtas
Icon for Community Manager rankCommunity Manager
2 months ago

Hey there @Nerdy_Neckbeard 

Sorry to hear you're running into issues logging in because of the authenticator.

This is pretty common especially with folks using the original collectors edition key.

Unfortunately as this is an account issue we can't help directly with it here on the forum for a number of reasons including account security and so for that you need to get in touch with SWTOR support direclty and they'll be able to look into this for you and get you sorted.

Get in touch with SWTOR support, they should be able to look into this with you and figure out what needs to be done to get you back up and running and into the game.

Let us know how it goes and if theres anything else we can help you with.

  • Nerdy_Neckbeard's avatar
    Nerdy_Neckbeard
    2 months ago

    yeha i tried that, and they said i had to call support. Im not doing that. they are perfectly capable of fixing this trough email. Its just a shame that all of my collectors edition items and old characters will be gone forever

    • EA_Rtas's avatar
      EA_Rtas
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Account issues like this cannot be done over email due to account security reasons. If they have advised you to contact support via phone then you will need to do so.

      I understand not wanting to contact by phone but sadly for this kind of issue contacting support in that way is necessary

About STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.18,661 PostsLatest Activity: 4 hours ago