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ghostyfranlua's avatar
ghostyfranlua
7 years ago
Solved

Crash on windows 7 32bits

This started happening about a few days ago, a week at most. After about 15 minutes of playing it crashes.

This is the crash error report:

Signature with problems:
Name of the problem event: APPCRASH
Application name: swtor.exe
Application version: 1.0.0.0
Application timestamp: 5bc7ccf9
Module name with errors: KERNELBASE.dll
Module version with errors: 6.1.7601.23392
Module time stamp with errors: 56eb2fb9
Exception code: c0000005
Exception shift: 0000845d
Operating system version: 6.1.7601.2.1.0.256.1
Locale ID: 11274
Additional information 1: 0a9e
Additional information 2: 0a9e372d3b4ad19135b953a78882e789
Additional information 3: 0a9e
Additional information 4: 0a9e372d3b4ad19135b953a78882e789

Thanks! I hope you can fix it!

  • proxos666's avatar
    proxos666
    7 years ago

    @ghostyfranlua

    Can you try the below and advise if it resolves the issue

    [For others this is only to be used for a 32bit OS NOT for a 64 bit OS]

    To enable 
    1.Right-click Command Prompt in the Accessories program group of the Start menu. Click Run as Administrator.
    2.At the command prompt, enter "bcdedit /set IncreaseUserVa 3072"(minus the " ")
    3.Push Enter key and Restart the computer. 

    To disable after testing the game if no affect
    1.Right-click on Command Prompt in the Accessories program group of the Start menu. Click Run as Administrator.
    2.At the command prompt, enter "bcdedit /deletevalue IncreaseUserVa"
    3.Push Enter Key and Restart the computer.

5 Replies

  • proxos666's avatar
    proxos666
    Hero+
    7 years ago

    @ghostyfranlua

    Can you try the below and advise if it resolves the issue

    [For others this is only to be used for a 32bit OS NOT for a 64 bit OS]

    To enable 
    1.Right-click Command Prompt in the Accessories program group of the Start menu. Click Run as Administrator.
    2.At the command prompt, enter "bcdedit /set IncreaseUserVa 3072"(minus the " ")
    3.Push Enter key and Restart the computer. 

    To disable after testing the game if no affect
    1.Right-click on Command Prompt in the Accessories program group of the Start menu. Click Run as Administrator.
    2.At the command prompt, enter "bcdedit /deletevalue IncreaseUserVa"
    3.Push Enter Key and Restart the computer.

  • proxos666's avatar
    proxos666
    Hero+
    7 years ago

    @ghostyfranlua

    Try closing as much 3rd party programs running in the background and see if any affect, the change made earlier enlarged the user space something may have a memory leak if the effect is longer to crash, in particular ensure any programs adding any overlays etc into swtor are disabled.

    Can also follow the directions at this link for a clean boot , you will need to leave any bitraider services enabled though.

    It may also be worth disabling bitraider altogether however it will mean a new game install per this link

    Given the game crash is in the windows dll file it is hard to ascertain the underlaying cause.

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