I recently sent 200,000 credits to the wrong toon via in-game mail because of incorrectly spelling the name.
Why in the world can customer service not jump on the account real quick, remove the credits and place credits back to my toon that sent the credits?
This was not a trade, I do not know the owner of the other account and it was intended as a transaction between two toons on my account not a third party.
Please help me figure this one out.
Boo boo's happen; in this case you have to open an "Ingame Ticket".
It is advised that you provide Your Server in question; Characters name, level, class, a brief description of your mistake... "blah blah sent mail to wrong person blah blah X amount of ingame credits, sent to "Name the person/character you believe you sent it and then the Date; time of when you believe this happened; remember if you say I did that at 8pm last night... they have no idea when that was because was it 8pm last night in New York?, Hong Kong? London or NZ?"
I did send a ticket and was instructed they could not help me.
All I can suggest is that you mail this person again saying you meant to mail it to someone else. There are people out there that will be kind enough to send it back, not everyone will however. You can even tell them they can feel free to keep 10% finders fee or however you want to call it, that way if they agree you at least have some back.
But it's true customer support isn't allowed to help you with that, they may not even be able to help. It's a matter of design choices and resource allocation. It's easy to say "Hop on quick and undo my mistake", but there are many that send in tickets for that, they help one they have to help all. And before they can undo it they have to verify it, and that can often be impossible as they don't know what players agreed on.
They spend one or two minutes helping you, then an hour to verify the other one's claim that it wasn't your mistake but part of a deal, then they have millions of similar issues to deal with. It's the smart move for them not to involve themselves in player mistakes. It does however mean you have to be careful where you mail things to.
So my suggestion is to try contacting the player you send it to, either that or accept that you may not see the credits again and start gathering new ones.
The best you can hope for is if this character is active and they respond and return the coins
If this character is inactive your mail will be auto return in 30 days.
See here
Mails sent to you by another player will be returned to the sender (along with any Credits or Items attached) after 30 days if they are not read.
CS ticket is likely not going to help you i'm afraid
I get it, kind of. I worked for in-game customer service with another MMO company and it took all of 10 minutes, if that. Still burns my hide that they sent me a copy and paste response on something so simple. Guess I will chalk this one up to me not checking my spelling. :-(
p.s. I did send another mail to the person who received it though I am thinking it is an inactive account, le sigh.
That sucks, if I got here sooner I would have told you to save your breath with CS. In their guidelines they specifically say they currently do not deal with mailing back credits that you had mailed to the wrong person. Unfortunately unless that account you mailed it too is active or a generous human being, there is no way of seeing that 200k returned. Just remember that if you see a popup when you try to send mail to someone, its letting you know you are mailing it to someone not in legacy.
I actually did not get a pop-up at all, it sent them like any other mail item...
