Solved
Didn't get my Cartel Coins
Hello I purchased Cartel Coins via credit card, I received purchase confirm mail but didn't get my Cartel Coins. What should I do?
Yes, they have arrived
Forum Discussion
JkGg
The same thing happened to me. Purchased cartel coins, received the purchase confirmation but still have no coins in my account.
Does anyone know when this can be resolved? I tried purchasing again to take advantage of the account unlock sale, but still no coins.
Server: Star Forge
Display Name: Tarvion
Legacy: KranuGlad to hear your coins turned up ok
same things happens to me buy directly on the swtor website buy my cartel got the confirmation email and get nothings in game
Starforge
harretic
Hi, my CCs are missing too and i paid last night. Money from my bank account was taken but no confirmation email and no CC.
Please help, my Swtor display name is Xamillo.
Hello, my Star Wars Old Republic display name is Ikwia, I bought Cartel Coins off of Steam yesterday (July 16th) I got my email receipt and everything, but still no coins have arrived. Can anyone here help me?
I bought subscritoin 2 times for 60 days but don't get it on my aucount
- I bought subscritoin 2 times for 60 days but don't get it on my aucount
Swtor username ? cant check without swtor username , but you may be ok now , any further issue ?
I bought 2400 Cartel Coins yesterday and the status in my Account Activity says closed, but I didn't get them. I would really appreciate some help since Im not subscribed and cant send a ticket or write in the Forum.
Display Name: KnoppersXP
Is it possible you could help me as well? I purchased 1050 Cartel Coins, have recieved a confirmation email, and have not seen them populate on the website or in-game. My SWTOR Display Name is: HeartlessGaming .
if these were purchased on steam email per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
I had purchased them on the SWTOR website. I just refreshed the page after reading your reply and the coins have populated on the website and in the game. I was worried because I had purchased coins just before this purchase and the coins populated immediately so when the second purchase didn't I wondered if something went wrong.
- @Belgorad I'm having this issue and also my subscription isn't showing up in steam. My display name is CaptianDarkHorse.
I have all the confirmation emails and my account says subscription active but neither the coins or the subscription are showing up in the gameSwtor support said everything appears ok any issue still ?
Server: Satele Shan
user name: robertfavero
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
To fix the account You need to reset the password on the linked EA account that account has the persona robertfavero (not nighttray323 your posting on now) that EA account uses the same email as on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
- @proxos666 Hi, I've got the same issue. Purchased through STWOR site received confirmation email and charged but no coins and purchase not appearing on my account.
Username: VictorZazz
ORDER NUMBER: 1004074033445
i bought over 83 bucks of cartel coins my swtor name is turtlesiths they are not showing up in game or the history for purchases on the website
If you purchased them on swtor.com then they will be listed in the transaction in the swtor account, if not there it may have been done on a different swtor account
if you purchased them on steam then they will not be listed on swtor but rather on your steam accountSupport are not here until Thursday , given the money involved you may be best to call swtor support when the lines are open
If the purchase was on steam, email similar screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message for the purchase
