Didn't get my Cartel Coins

Mein Lebensgefährte hat es aber über die offizielle seite gemacht und seine coins sind bis heute nicht da und seit den 27.07 wartet er darauf, bevor sie steam beheben sollten sie sich um die offizielle seite erst kümmern da nicht jeder Star wars über steam hat.

@DragonSasori1991 

Please post in english in future as this is the English forum

if google translate was correct , it offered two possibilities, first was you bought a boat and wanted to know if it will leak in your bathtub 

the second was someone bought coins on the 27th of july from the swtor website and are still waiting

All coins bought on the 27th of July from steam , swtor website etc are still outstanding and support are waiting for a script to get run to grant the coins 

So I have to use the e-mail for the steam account than okay I sent it originally through my g-mail since it's easier for me to use. But I will use the Hotmail account if that's what it takes to get this resloved.

@proxos666 

Do you have any idea when the script is suposed to run?

Because the coins are still missing and I'm starting to feel neglected by the support/studio.

Thanks for all your help. I really appreciate it.

@ll_Yannik_ll @Trimblebird66 

See https://www.swtor.com/community/showpost.php?p=9962051&postcount=22

Have the coins arrived ? 

The answer is no I even sent in new screenshots like they asked pretty tempting to ask for a chargeback

@Trimblebird66 

will followup when they come online for the day 

just be aware with chargebacks, that normally encurs a ban on both the EA/Origin and Swtor accounts, it is always best to process/request a refund then a chargeback.

Steam said it won't issue a refund on cartel packs so what else am I suppose to do if this doesn't get sorted?

@Trimblebird66 

Will make sure it gets sorted for you

@proxos666 

Didn't get the coins and when I try to PM JackieKo to answer the questions I get this message.

you do not have permission to access this page

- Forum posting is limited to Subscribers of Star Wars: The Old Republic. Become a Subscriber today!

kind of ridiculous IMO.

@Trimblebird66 

Support have your email , it is in the queue for an agent

@ll_Yannik_ll 

Support said they are aware, all you need to do now is to keep an eye on your emails 

i purchased cartel coins via steam and they have no showed in my account yet

transaction # 2627273447406105071

Swtor username: Drewsuf

@Drewsuf04 

Your account has been sent to studio for fixing an account issue, they should email when it is fixed

as to the missing coins , support said they have an email in the queue from you

Bought cartel coins from steam 

2709464140604373690 transaction number

Account name monkeytruffle

@Zarcodius 

email the proof similar to subs per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

Thanks done

@Zarcodius 

support have your email , they should get to it today or tomorrow 

Hello

I created a new account and gifted credits from my older one (via Steam).

The Gift went though Steam but the Credits were not applied - I think this was because I hadn't accepted the email from Swtor before sending the Gift.

Later I sent a second (smaller) Gift and this worked.

First Gift 450 Pts - Not applies

2nd Gift 250 pts - Applied

My SWTOR name is FamilyJawa

Please can you help ......

@FamilyJawa 

be sure to email similar proof of purchase for the coins per the sticky

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

edit - when i checked support have no email from you at this stage

Hello,

I sent an email at on Weds - 11/08/2021 06:34

It included small screen grabs for both accounts and a snapshot of my Cartel Credit page.  Total size of email was around 500K.

Hopefully that is sufficient - but given the complex nature it might not be,.

As of today I have had no reply.  

Thanks

@FamilyJawa 

Support still have no email from you (from the email on the swtor account) , it is likely best if you call support when the lines open and request to upload the screenshots to a ticket whilst your on the phone, this way they have everything they need to get this sorted for you

@FamilyJawa 

Seems your previous email was deemed not valid 

screenshots are per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message 

Thanks again,

I now have a ticket number and have uploaded new screenshots.

Cheers 🙂