Solved
Didn't get my Cartel Coins
Hello I purchased Cartel Coins via credit card, I received purchase confirm mail but didn't get my Cartel Coins. What should I do?
Yes, they have arrived
Forum Discussion
Please post in english in future as this is the English forum
if google translate was correct , it offered two possibilities, first was you bought a boat and wanted to know if it will leak in your bathtub
the second was someone bought coins on the 27th of july from the swtor website and are still waiting
All coins bought on the 27th of July from steam , swtor website etc are still outstanding and support are waiting for a script to get run to grant the coins
Do you have any idea when the script is suposed to run?
Because the coins are still missing and I'm starting to feel neglected by the support/studio.
Thanks for all your help. I really appreciate it.
See https://www.swtor.com/community/showpost.php?p=9962051&postcount=22
Have the coins arrived ?
The answer is no I even sent in new screenshots like they asked pretty tempting to ask for a chargeback
will followup when they come online for the day
just be aware with chargebacks, that normally encurs a ban on both the EA/Origin and Swtor accounts, it is always best to process/request a refund then a chargeback.
Steam said it won't issue a refund on cartel packs so what else am I suppose to do if this doesn't get sorted?
Will make sure it gets sorted for you
Didn't get the coins and when I try to PM JackieKo to answer the questions I get this message.
you do not have permission to access this page
- Forum posting is limited to Subscribers of Star Wars: The Old Republic. Become a Subscriber today!
kind of ridiculous IMO.
Support have your email , it is in the queue for an agent
Support said they are aware, all you need to do now is to keep an eye on your emails
i purchased cartel coins via steam and they have no showed in my account yet
transaction # 2627273447406105071
Swtor username: Drewsuf
Your account has been sent to studio for fixing an account issue, they should email when it is fixed
as to the missing coins , support said they have an email in the queue from you
Bought cartel coins from steam
2709464140604373690 transaction number
Account name monkeytruffle
email the proof similar to subs per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Thanks done
support have your email , they should get to it today or tomorrow
Hello
I created a new account and gifted credits from my older one (via Steam).
The Gift went though Steam but the Credits were not applied - I think this was because I hadn't accepted the email from Swtor before sending the Gift.
Later I sent a second (smaller) Gift and this worked.
First Gift 450 Pts - Not applies
2nd Gift 250 pts - Applied
My SWTOR name is FamilyJawa
Please can you help ......
be sure to email similar proof of purchase for the coins per the sticky
edit - when i checked support have no email from you at this stage
Hello,
I sent an email at on Weds - 11/08/2021 06:34
It included small screen grabs for both accounts and a snapshot of my Cartel Credit page. Total size of email was around 500K.
Hopefully that is sufficient - but given the complex nature it might not be,.
As of today I have had no reply.
Thanks
Support still have no email from you (from the email on the swtor account) , it is likely best if you call support when the lines open and request to upload the screenshots to a ticket whilst your on the phone, this way they have everything they need to get this sorted for you
- @proxos666 Thanks - I have submitted two more emails (one an exact copy) and the other with less pictures.
Given the small amount of money I spent - I'm not sure it warrants playing "Telephone Tennis" and the "On-hold game| trying to get in touch with a helpline
Thanks for helping. Seems your previous email was deemed not valid
screenshots are per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Thanks again,
I now have a ticket number and have uploaded new screenshots.
Cheers 🙂
You should be sorted soon
Yes - thank you for all your advice 🙂
I just purchased 2100 Cartel Coins on Steam, and I do not have them. I have the email saying I paid for them if needed.
Display Name is ChaosRaiser
Just bought 2400 Cartel Coins, got the confirmation email but not the coins.
Display name is mmlgigaplex
