Solved
Didn't get my Cartel Coins
Hello I purchased Cartel Coins via credit card, I received purchase confirm mail but didn't get my Cartel Coins. What should I do?
Yes, they have arrived
Forum Discussion
i purchased cartel coins via steam and they have no showed in my account yet
transaction # 2627273447406105071
Swtor username: Drewsuf
Your account has been sent to studio for fixing an account issue, they should email when it is fixed
as to the missing coins , support said they have an email in the queue from you
Bought cartel coins from steam
2709464140604373690 transaction number
Account name monkeytruffle
email the proof similar to subs per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Thanks done
support have your email , they should get to it today or tomorrow
Hello
I created a new account and gifted credits from my older one (via Steam).
The Gift went though Steam but the Credits were not applied - I think this was because I hadn't accepted the email from Swtor before sending the Gift.
Later I sent a second (smaller) Gift and this worked.
First Gift 450 Pts - Not applies
2nd Gift 250 pts - Applied
My SWTOR name is FamilyJawa
Please can you help ......
be sure to email similar proof of purchase for the coins per the sticky
edit - when i checked support have no email from you at this stage
Hello,
I sent an email at on Weds - 11/08/2021 06:34
It included small screen grabs for both accounts and a snapshot of my Cartel Credit page. Total size of email was around 500K.
Hopefully that is sufficient - but given the complex nature it might not be,.
As of today I have had no reply.
Thanks
Support still have no email from you (from the email on the swtor account) , it is likely best if you call support when the lines open and request to upload the screenshots to a ticket whilst your on the phone, this way they have everything they need to get this sorted for you
- @proxos666 Thanks - I have submitted two more emails (one an exact copy) and the other with less pictures.
Given the small amount of money I spent - I'm not sure it warrants playing "Telephone Tennis" and the "On-hold game| trying to get in touch with a helpline
Thanks for helping. Seems your previous email was deemed not valid
screenshots are per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Thanks again,
I now have a ticket number and have uploaded new screenshots.
Cheers 🙂
You should be sorted soon
Yes - thank you for all your advice 🙂
I just purchased 2100 Cartel Coins on Steam, and I do not have them. I have the email saying I paid for them if needed.
Display Name is ChaosRaiser
Just bought 2400 Cartel Coins, got the confirmation email but not the coins.
Display name is mmlgigaplexBe sure to email per the steam sticky for the coin purchase https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
was this on swtor.com ?
- @proxos666 yes it was
Support are aware of an issue at moment , historically the coins should turn up when its resolved, if that changes will let you know
- @proxos666 hi im experiencing the same problem after purchasing coins from swtor.com, am i safe to assume my coins will also turn up once the issue is resolved
Yes , just need to wait, keep an eye on https://www.swtor.com/community/showthread.php?t=996893
- @proxos666 thank you (:
I wanted to buy 5500 cartel coins, paid for them but got the error code: NU1010
Money got withdrawn from my bank, but I didn't get the cartel coins.
SWTOR name: kolonelpeer
Support can also see the purchase is unconfirmed for the moment by the bank, once confirmed, you will receive the cc (can take up to 72h, depends on the bank)
Thanks for the quick reply! I shall be patient then 🙂
