Forum Discussion

5 years ago

Solved

Didn't get my Cartel Coins

Hello I purchased Cartel Coins via credit card, I received purchase confirm mail but didn't get my Cartel Coins. What should I do?

VedugoPL
5 years ago
Yes, they have arrived

Hero+

5 years ago

Email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

Will check the email is there when support are online for the day

Hero+

5 years ago

Support said they cant see an email from you , has one been sent from the email on the swtor account ?

Talysias
5 years ago
@proxos666 Yes, I did send one following the instructions. Now I know this is not the appropriate thread to ask this but for some reason I can't log in to swtor. My security key seems to not be recognized although it was working fine yesterday. Is this something related to problem or is it that my account is no longer safe? Thanks for any help!
- proxos666
  Hero+
  5 years ago
  @Talysias
  
  Check the time on the device is correct , the key relies on having the correct time
  
  Support also left me message saying the screenshots were too cropped to verify the purchase , i gather they emailed you to resend new screenshots ?
  - proxos666
    Hero+
    5 years ago
    @Talysias
    
    you should be all sorted now

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