Solved
Didn't get my Cartel Coins
Hello I purchased Cartel Coins via credit card, I received purchase confirm mail but didn't get my Cartel Coins. What should I do?
Yes, they have arrived
Forum Discussion
@proxos666 It was a steam purchase, and yes I've sent them an email with the purchase verification attached as 2 screenshots showing the required evidence
was LilMozamTV the username ? can check they see your email when they start work for the day
- @proxos666 Yes that’s my in game name, however the email is [edit: email address removed]
just need the displayname you enter to login
- @proxos666 The display name is LilMozamTV
Hi, purchased coins about 20 hours ago through steam didn't get anything.
Have sent proof of purchase to [edit: email address removed]
Display name - BlakeYono swtor account as LilMozamTV presume it is LilMozamTTV however support do not have an email from the email used on that swtor account
try resending and let me know can check again if it arrived
Support cant see an email from the email address used on that swtor account
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-messagetry resending first to support@swtor.com and let me know can check if it arrived
- @proxos666 Is there a way I can send you a picture of the sent email? I’ve already been charged for the purchase and would like to get this sorted out asap
- @proxos666 I resent the email please check, thank you
- @proxos666 And yes it’s LilMozamTTV apologies
I Think swtor email server rejected the mails so I sent it from my gmail account which I have now updated to on my swtor account.
Thanks!support said they answered yesterday and waiting on a response ?
I'm not sure how this stuff works but on the 26th I purchased 5500 cartel coins and they didn't show up after a couple of hours so I decided to wait. I contacted steam support yesterday and today, still no coins but they said to contact official support. My id that I use to login is samuraicool, also I made another purchase today for 250 cartel coins and those came in instantly, but my other 5500 still haven't.
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