Forum Discussion
email in per the sticky i can check they have your email
- 5 years ago@proxos666 so all i gotta do now is wait roughly 3 days?
- proxos6665 years agoHero+
maybe a day at present
- proxos6665 years agoHero+
@m1dgetf1dget
To fix the account you need to do the belowYou need to reset the password on the linked EA account that account has the persona krispypotatoes (not m1dgetf1dget your posting with now) that EA account uses the same gmail email as on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Has an email been sent from the gmail on the swtor account , when i checked they couldnt see an email yet - 5 years ago@proxos666 Thanks for helping
- proxos6665 years agoHero+
resend the email from the gmail per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
support cant see an email yet
- 5 years ago@proxos666 Aye ty ill send now 🙂
- 5 years ago@proxos666 Hi proxos,
I'm also having trouble receiving the coins I bought ☹️
I already sent an email to support, but nothing happened yet.
username: Rmpzz - proxos6665 years agoHero+
Was that email from the swtor email ? support do not have an email from that account https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
maybe resend , let me know and can check if it arrives ok
edit: also be sure the screenshots are 4mb in total
- 5 years ago
Hello @proxos666,
Yeah, I sent it to that exact email address. But I'm sending it again then. Thanks for the reply.
I really hope they do something about it soon, because it's been almost a week since I bought my coins and I haven't received them yet. - 5 years ago
@proxos666
I got the email and followed the directions! Now I wait.
Thanks, I'll let you know if it works. - 5 years ago
@proxos666 Solved! Thank you for your help!