Forum Discussion

Mem0riam's avatar
10 years ago

Digital Upgrade Pack, SWTOR, Did not receive items.

Both myself and my husband purchased the digital upgrade package. It says that when you do this "you will receive the following items, further customizing your personal star wars saga."  Now if that means once you do that you are to have these items; we have not received the flare gun, halodancer, halocam, training droid, and stap.  There has been no in-game mail, no code in our email, and nothing in our personal bank (not even under collections).  If we are supposed to receive them when is this supposed to happen?  If not, please explain.  I have added a screen shot of the digital upgrade purchase info from the store. Thank you!

3 Replies

  • @Mem0riam

    How long ago was these purchased ? 

    These items are delivered in a ingame mail , sometimes there can be a delay between purchase and when they arrive

  • It was purchased at 2.46 pm est time and I just checked my in-game email today, 4.25.2016, at 9:43am and it's still not there.

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    10 years ago

    @Mem0riam

    If it's been over 24 hours then what I would do is call customer service to ensure there was no issue in granting the items to your account.  That would be the best way to get the items sent to you.  You can use the below information to call them:

    For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™

    [CM - Edited post with updated article on how to contact support for STAR WARS™: The Old Republic™]

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