Forum Discussion

Kalgert's avatar
7 years ago
Solved

Does Password Recovery Work?

So I recently decided to hop back on to SWTOR and see how things are in the game. I forgot my password, so I decided to do a password recovery.

However, it seems that I am not getting any emails to recover my password. Now my Display Name is unchanged (And funnily enough I got an email almost immediately after asking for the Display Name), now I want to get my password back, and I am not getting anything out of it.

I asked for a password recovery quite some time ago, and still nothing. I decided to look for a way to contact support, and apparently I have to be a subscriber to give a call to the help center? That will be hard to accomplish without access to my account.

Is there anything I can do alternatively to get help, or am I the owner of a bricked account?

Sincerely, Kalgert.

  • Kalgert's avatar
    Kalgert
    7 years ago
    @proxos666

    I checked the email that got my display name.I misread the name, and I think I now know why I wasn't getting a password recovery email.

    That being said, it's still weird that it seems that my SWTOR account isn't merged with my Origin account. Unless I am able to have multiple accounts tied to one email? Huh, that might be worth investigating.

    I'll update this thread if I had any luck now that I properly typed in the display name after misreading it (My bad, sorry!)

7 Replies

  • I'm having the exact same issue, happy to know i'm not the only one...

  • Kalgert's avatar
    Kalgert
    7 years ago
    Huh, so I can give a call? Curious why it's implied that you have to be a subscriber to be able to get a call in.

    And my account is still pre-Origin, as far as I know. At least, the password for Origin doesn't work for SWTOR when I put it in.
  • proxos666's avatar
    proxos666
    Hero+
    7 years ago

    @Kalgert 

    You mean this link ? it does say I am a subscriber "or" I have an account problem, anyone can call with account issues.

    as to an linked origin/ea account see this link, there will be a linked account you may not know what that account is though at present.

  • Kalgert's avatar
    Kalgert
    7 years ago
    @proxos666

    I checked the email that got my display name.I misread the name, and I think I now know why I wasn't getting a password recovery email.

    That being said, it's still weird that it seems that my SWTOR account isn't merged with my Origin account. Unless I am able to have multiple accounts tied to one email? Huh, that might be worth investigating.

    I'll update this thread if I had any luck now that I properly typed in the display name after misreading it (My bad, sorry!)
  • proxos666's avatar
    proxos666
    Hero+
    7 years ago

    Good news and glad to hear you figured out what was happening 

    May The Force Be With You

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