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Jaikeral's avatar
Jaikeral
3 years ago
Solved

Error during subscription purchase

Hello, im trying to purchase a subscription plan to my account but when I try to pay, there's a message saying that there is a problem with my card. I have tried both, pay pal a credit and in both h...
  • proxos666's avatar
    proxos666
    3 years ago

    @Jaikeral 

    To fix the account You need to reset the password on the linked EA account that has been disabled, that account uses the same email used on your swtor account

    use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

    It is not the email used on the ea account your posting here with now

proxos666's avatar
proxos666
Hero+
3 years ago

@oj4r5ra64yn7 

Gametime will fail to apply to a swtor account if it is disabled for purchasing, not even support can add gametime whilst the account is disabled

You do need to Email uncropped screenshots to swtor support per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

steam support are unable to help 

Have flagged to see if the account issue can be resolved without calling, response will be in about 4 hrs when support are online for the day 

if you do need to call , most mobile providers offer free calls  to UK and USA etc these days (except for ones like telstra) worst case use skype cost is about $2 for a 60 minute call

example, My mobile plan costs $25 includes 22Gb data and gives me unlimited calls and texts to Bangladesh, Canada, China, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, UK & USA.

proxos666's avatar
proxos666
Hero+
3 years ago

@oj4r5ra64yn7 

Account is disable for purchasing, you will need to call swtor support when the lines are open to fix the account issue you have 

it should be a quick easy fix though 

no gametime can be added to that account until fixed, only remaining option not to call is to create a new swtor account, link the steam account to the new swtor account, and resubmit the screenshots for the new swtor account, support can add the gametime to a new swtor account 

the english lines open in about just over 4 hrs from the time of this post

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

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