Forum Discussion

Pandagorren's avatar
7 years ago
Solved

error

Hi i am trying to sign up for a sub on my swotr account but when i do i get asked to validate my email, so i go to do that get the email in my account but every single time it comes back saying this:    

An error has occurred.

Your email address could not be validated.

Please check the URL and try again. 


no idea what to do ive gone into the main account thing and changed the email to see if that was the issue but that isnt working no matter what email i set as my email i get that same error. can someone please help

  • Yeah that wasn't it either. I called and got it all settled. Apparently you can't use a email that has been used for anything EA before and the Ines I was trying to use were used in different games like Simpsons tapped out and origin on my computer, so I had to set up a new email address and that worked 

7 Replies

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    7 years ago

    @Pandagorren

    Are you clicking on the link or copying and pasting it?  Have you tried a different browser or clearing cookies / cache?

  • Everything but a different browser yes. I'll try that now didn't even think of that 

  • Pandagorren's avatar
    Pandagorren
    7 years ago

    tried that now and even a different computer still coming up with the same thing. i tried to call but it says you have to be a subscriber but i cant subscribe if i cant validate my email so not sure what to do

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    7 years ago

    @Pandagorren

    Customer Service via phone is available to all players regardless if your free to play or a subscriber.  So you can call for further assistance.

  • Oh ok I could if of sworn I read it was for sub members only, I'll call them then. You'd think they'd be like oh heck yes give us money and subscribe lol. Thanks for your help 

  • Yeah that wasn't it either. I called and got it all settled. Apparently you can't use a email that has been used for anything EA before and the Ines I was trying to use were used in different games like Simpsons tapped out and origin on my computer, so I had to set up a new email address and that worked 

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