for the bosses who run the SWTOR department

what is the deal with the call centre its like 15:20 gmt in london on their monday why are their staff unavailable?

waste of time even tho you know the user and pass they wont help cause they cant email your listed email on account what a joke

i have been a day 0 player so all my time, progress and money spent is now down the gurgler

@MagnusOZi 

Unfortunately there is nothing that can be done regarding account access via the public forum.  The only method to resolve would be through customer service via phone.  If you were not able to get through it could have just been a temporary phone issue or high call volume, but unfortunately that would be the only place to try to resolve the issue.  Only other option would be to contact your previous email provider to see if there is a way to get access to that email, then if they do, login to swtor.com and change your email to a different one.

both usa and uk call centres a hands tied with ineffectual policies as if you dont have the email address listed on the account then they can send you an email authentication to prove who we are even if i have my name dob and my user and pass they are unable to help

so the swtor department so need to review their problem solution and resolution policies

as some where in 2018 i lost my @DerkaJerka960.com alias off my microsoft account as MS canned the live email domain it use to be set as an alias on my MS account sending any mail to the live email alias to the outlook.com.au email which is my primary alias for MS Account

so after waiting for their offices to open and i talked to both a uk rep and then a usa rep an hr later both ended the same where they tell me if i dont have access to the email on account or my original email i created it with they can not help and all I can do is make a new account and start over

as a Day 0 account holder and some one who has spent hours of play and progress and as well as money spent on SUBS and credits I wont stand for it and I have already lodged a formal complaint at EA Help which is now getting investigated. but i refused to start from scratch like I have old swtor emails i can easily throw at them even that wont help!

so atm a very peeved swtor player here

@MagnusOZi 

What is your email for your EA account set to?  If you go to your EA account and go to the About Me, is the email address your old live.com email or is this a new EA account?  If it's one you've had and it's set to your live.com alias, try changing it to a new email address you have access to.  If it's linked to your swtor account, it will update the email there as well.