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xflant's avatar
xflant
3 months ago
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Forced logout/deletion of account

HI, is there any way how to force a session logout on all devices/browsers? Or how to disable and permanently delete an account? I got an email about account changes (which i didnt make), so I assume someone is trying to log to my account. I have changed password, set up an auth app, but the changes happened again a I cannot find any way how to contact support or request some serucity forced logout. 


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  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey there @xflant 

    Sorry to hear you're experiencing this but we should be able to get you sorted.

    As it's an account issue, specifically securing and protecting your account you'll need to get in touch with Support directly.


    You can do that by following the steps in this article : How to get help with STAR WARS™: The Old Republic™

  • xflant's avatar
    xflant
    3 months ago

    I love how the article refers to this forum in order to get more info,... so when I follow it, I recieve a link to the same article I have already read....

    Ok, so... If I am not a paying subscriber I dont have any other option than to call a phone number during bussiness hours?? Really? No ticket system accessible via web account management? No "Disconnect all" button or anything in the web account interface? (Because the sessions on other computers clearly stay open after you change password as I have experienced today) Wow... Have I time traveled to 1980 or am I still living in 2024? 

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    3 months ago
    @xflant I understand the frustration completely. But account issues like this have to be handled directly by support for a number of reasons including account security.

    I understand this may not be the answer you're looking for but this is the only way I'm afraid.

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