To me it looks like your friend has an integrated graphics card, not an external graphics card (like from NVidia or AMD) which means that even if you get SWTOR working, it will run very slowly. If I am wrong, please let us know what graphic card she has.
If you have SWTOR installed on your computer, you can also just copy over your SWTOR folder to your computer. SWTOR doesn't have to be installed, you just need to have all the files, and that way your friend won't have to download the whole game.
This here is the display stuff
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Display Devices
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Card name: NVIDIA GeForce GTX 960
Manufacturer: NVIDIA
Chip type: GeForce GTX 960
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_39623842&REV_A1
Display Memory: 16278 MB
Dedicated Memory: 4011 MB
Shared Memory: 12266 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: HP 27vx LED Backlit Monitor
Monitor Model: HP 27vx
Monitor Id: HWP329E
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.5435 (English)
Driver Version: 10.18.13.5435
DDI Version: 12
Feature Levels: 12.1,12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 11/2/2015 16:15:35, 16048208 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5741-11CF-C94E-6F191CC2C735}
Vendor ID: 0x10DE
Device ID: 0x1401
SubSys ID: 0x39623842
Revision ID: 0x00A1
Driver Strong Name: oem115.inf:0f066de3d2368449:Section044:10.18.13.5435😛ci\ven_10de&dev_1401
Rank Of Driver: 00D12001
Video Accel:
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
There could be many reasons for this.
Try installing DirectX 9: http://www.microsoft.com/en-au/download/details.aspx?id=8109
SWTOR still uses DirectX 9 but Windows 10 comes with DirectX 12, and you may have problems when it tries to use the newer DirectX version for it.
Also, if your friend has a anti-virus program, you may need to add launcher.exe and swtor.exe to the exceptions list so they are not blocked.
And definitely make sure that the game is installed correctly; it may crash if some files are missing.
They are very iffy on changing too much and having their system messed up. I agree to a point that it shouldnt be this difficult to get the game running. Also how can there be files missing unless the file downloaded from EA itself is * up?
Of course, they have to decide what they feel safe doing to their computer.
What I meant by missing files is that there may be issues if you hit play before it has finished installing 100%.
Anyway, you can find most of the Windows 10 problems (and solutions) in this thread:
Maybe the replies in that thread will convince your friend that it's a good idea to install DirectX 9, other than that I cannot help you, sorry. 🤐
