Game Keeps Crashing Every 5 Minutes
My game keeps crashing every 5 minutes. I just updated my Intel Driver
Forum Discussion
try Sigmatel Audio system tray or C-Major Audio
right mouse click on the task bar, open task manager, and see if you can find it listed in the task manager
See here for what to look for (don't click anything on that page, link is just info to what to look for)
I've looked all over the task manager, and I can't find anything named sttray64.exe.
I've also done a Windows Defender scan. No malicious software was found.
https://www.youtube.com/watch?v=Lnf6BeviDVc
Followed the instructions in that video, game still unplayable.
Tried reducing graphics, still crashed.
if you push the windows key and type reliability monitor, open reliability monitor what is getting listed
It keeps saying "No Solution Found." Honestly, this is getting ridiculous.
What events are listed , double click on the event line to the left where it says check for solution it will provide more details of the events , that info would be handy
I did click "Check for Solution." That's when it kept saying "No Solution Found." Would a developer please try to help me?
I think your misunderstanding , not wanting you to click on the "check for solution"
if you click the line itself you get details like the pic below
If your looking for bioware support and your a subscriber send an email to support@swtor.com
I just clicked it, and it said there was a problem and didn't load. I tried it twice. And no, I'm not a subscriber. Don't the Developers post here too, like on World of Warcraft?
Run Malwarebytes here to be certain
not sure why you cant find sttray64.exe. it is listed multiple times in the dxdiag
as to the reliability monitor , by the sounds if it isn't working correctly either and is a concern
without details along the line of at least the below in the spoiler it makes it difficult
SpoilerDescription
Faulting Application Path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\microsoftedgecp.exeProblem signature
Problem Event Name: MoAppCrash
Package Full Name: Microsoft.MicrosoftEdge_25.10586.0.0_neutral__8wekyb3d8bbwe
Application Name: praid:MicrosoftEdge
Application Version: 11.0.10586.20
Application Timestamp: 56540c35
Fault Module Name: edgehtml.dll
Fault Module Version: 11.0.10586.63
Fault Module Timestamp: 568b2368
Exception Code: c0000005
Exception Offset: 000000000035c19e
OS Version: 10.0.10586.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 56a2
Additional Information 2: 56a26005b4a34267a8ddd76e3df2282b
Additional Information 3: 9646
Additional Information 4: 9646c21fc2bb15839c49ff7aefb215faThere are EA reps that do post in these forums but not specific swtor ones
I'm very wary of installing anything else. Windows Defender should have been able to find it.
Windows Defender will never find things that Malwarebytes does, its the same for my AV (Trend Micro with Windows Defender) on my PC .
This is one of the best programs you can ever use alongside any Anti Virus software
I'll see it and tell you what happens.
I installed Malwarebytes and did a scan. It removed some "potentially unwantable items," but the game froze before it could even load, and I had to click the power button to turn it off. Am I just an unlucky guy?
The latest HP video driver is here see if this resolves it
Edit - if the HP driver sorts it, then you will need to use this to hide the windows update intel driver
why the dxdiag show the below and cant find any trace is a conundrum
Problem signature:
P1: sttray64.exe
P2: 1.0.6491.0
P3: 520e0160
P4: sttray64.exe
P5: 1.0.6491.0
P6: 520e0160
P7: c0000005
P8: 000000000001162a
P9:
P10:I didn't install my driver with Windows Update. I got it from the website. It was working fine at first.
I want to check before intalling "ANYTHING" else. Are you 100% sure this is the latest driver? I went to the Device Manager, and it said my driver was up to date.
Go to here the driver I have linked is reported as the latest HP driver for that laptop
Intel and Windows drivers are generic and not always 100% compatible especially with laptops
So if I install this driver, I'll have to install something else to prevent the one I have right now from being installed again. Does that mean the one I have is the latest?
What is interesting is they also list the below sound driver
IDT High-Definition (HD) Audio Driver
this is what sttray64.exe belongs too, so it maybe worth installing their version of that driver as well.
Ok, but do I really need that "Show or Hide Updates" thing? I'm wary about it. I'm not sure if it's necessary.
@Mistermovieman wrote:
So if I install this driver, I'll have to install something else to prevent the one I have right now from being installed again. Does that mean the one I have is the latest?
If you look at the known issues sticky at the top of this forum , Latest intel drivers are causing issues
the 4300 driver that you have is the current generic release from intel , 4248 is the latest release from HP , they are 2 totally different driver releases.
The Intel 4300 is generic , the 4248 is released by HP specifically for that laptop.
@Mistermovieman wrote:
Ok, but do I really need that "Show or Hide Updates" thing? I'm wary about it. I'm not sure if it's necessary.
Only worry about it if windows auto updates the driver , if it doesnt then all good , if it does, its why they released that kb article to show people how to hide them.
Well ,it doesn't. The only way drivers are updated on this computer is by going to the website and installing them. I'll check it out tomorrow.
I would do both the sound and video drivers from the HP website
that IDT sound driver I mentioned is the one appearing in the crash list in the dxdiag
