How long does it take for a ticket response?
I've had a ticket open for 2 weeks now. It is a time sensitive issue as it involves 2 accounts. Mine ans my wifes. We are both subscribers. We called the help number and they just say how to open a...
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All can advise in this instance is the ticket is being worked on and to wait for a response.
Finding this forum is a major re-assurance, and I very much thank you for your reply. Sometimes filing a ticket can feel like a great unknown. this forum, and your replies, are a credit to EA.
Thanks for the reply and encouragement to hang in there!
matt
EDIT - im aware you do not work for EA so I should have phrased it more like, credit to the SWTOR Community.
Well I got a ticket reply - no dialogue, just a "no". I must say I am surprised there is no option to fix the account.
thx again @proxos666 for trying to keep me positive.
Well waited almost a month and. Finally got some generic reply that told me they Sahil didn't even read my ticket in the first place. Then they closed it. No chance to reply. So I call customer service they explained he was wrong to close it, and submit another ticket.
Their help just keeps passing the buck. It was not a big ticket either. They just needed to look into the 2 accounts and grant the correct cartel coin. I know they don't have many people working, but closing tickets and not reading them is just plain lazy.
- @The7thkey I have now filed two tickets, and gotten two identical replies after 3-4 (business) days each. Both were copy/paste "No" with no details. I would just be guessing as to whether they have terrible customer service or are overloaded. All I know is they cannot help their customers with any topic.
