Router is the Sagemcom Fast 5260 I did the port forwarding at the link you sent still no go!
also it has UPnP still no go.
Do you have a mobile phone you can tether that computer too , it is best to be 100% certain that the router is what is causing the problem before doing much more
Here is a good page on how to setup for port forward on the sagecom
it wont let me type in letters in the box for IP / gateway / subnet / DNS server configs and some of them have letters I can only use numbers so it doenst work. any ideas?
also I don't want to try the mobile phone I know its the router that's the problem. because as soon as the technician for spectrum forwarded my ports my game worked 1 time after restarting my computer and router. but after that it stopped working on 2nd launch. so its the game or the router Im still trying to find the problem. any help is appreciated.
also every other game ive tried works perfectly fine
IP / gateway / subnet / DNS server are all numbers , how are you getting letters ?
Can you provide an example of the letters is it like a web address ? they can be resolved to the numbers needed using nslookup
it was DNS server or subnet or both or 1 or the other atleast 2 of them had letters and it wouldn't let me type letters in the interface so I was unable to try that idea. any other ideas?
DNS server and subnet have to resolve to numbers , what have you been provided ?
eg if you open a command prompt as administrator and just type nslookup and press enter it will give you the ip of the dns server being used
mine is 103.85.35.89 , the name and numbers above it is not the right thing to enter
mine: 192.168.1.1
that is your router IP address it just means it is acting as a dns proxy , which is fine
can you provide a screenshot of what you see as the screen to add a port forwards (what details is required) and i will see if can provide an example for you to follow
IPv4 Address: 172.24.143.81(preferred)
Subnet Mask: 255.255.255.240
Default Gateway: says nothing here like its blank :
DNS Servers: fec0:0:0:ffff::1%1
then when I get to the part to set up a static IP it wont allow me to use letters. any help for getting ports to always forward is appreciated
basically when I would try a new idea to forward the ports it would work 1 time. like the game would load the launchpad once if I managed to forward the ports a new way that I never tried or allow it through the firewall one time if I never used it before. so with that said it would open the launcher once.. but if I close it I could never get it to open again even if I try the things I did to get it to open in the first place one time. never had this issue before started a month ago need help with it badly. thank you for your time!
I think you are best talking to spectrum/charter, I am not sure where previously your router is running 192.168.1.1 that you now have 172.24.143.81 and why is it preferred ?
it appears you are mixing IPv4 and IPv6 together , given your router IP is 192.168.1.1 and your trying to setup an IP on your NIC on that PC I would expect something more like
IP Address 192.168.1.100
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.1
DNS Server 209.18.47.62 <--- this is charter IPv4 dns server https://www.whatsmydns.net/dns/usa/charter.html
OH its because it automatically gets a DNS/IP address every time I restart the computer I don't have a static IP or DNS server. when I look in the command prompt on how to set a static IP some of them like the DNS had letters so it wouldn't work. like it was encryption or something
You cant mix IPv4 and IPv6 addresses (see link) when setting up a static IP, in this instance you want an IPv4 static IP.
If this is an ISP supplied modem they are best to help you.
is there another way we can try for forwarding ports?
Too forward ports you need to have a static IP address , your ISP should help as it is their modem.
Ok I finally managed to set up a working Static IP address what do I do now to forward my ports?
I would run a test first , put that static IP in the DMZ and see if your issues are gone ?
no amount of port forwarding will help if it persists whilst in the DMZ
The DMZ is a zone that provides direct access to the internet and should be bypassing the firewall, this is usually for those that run servers etc, but for your case it is a test to be sure port forwarding will now work.
See this video at around the 1:10 minute mark he clicks into his static IP for his xbox one being 192.168.1.2 , this is no different for clicking into what your static IP address is and should be listed similar, you will see the tab for DMZ in the video , in there it should be either an enable for that IP address or it is an entry where you can input that static IP address.
Ok I Added it to the DMZ restarted computer and modem/router game still doesn't load GUI it works in safe mode but not in regular mode. made sure its allowed in McAfee and Windows firewall still no go. static IP is set up still no go. any ideas? basically the only time ive GOTTEN it to work was once and that was the first time I tried it through windows firewall allowed it through there worked once then tried port forwarding over the phone through spectrum. it would load once but as soon as I close the game and try again it wouldn't load. and the solutions I tried wouldn't work anymore, like they were a one time deal I don't know why it was like that. any ideas?
I would tether that PC to a mobile phone and use its internet connection to see if the same occurs, or take that PC to someone/friend and try their home internet and see if it all works.
If it works on a different network then it is conformed the issue lays with the sagemcom router, if the issue still occurs on a different network then its the PC
Need to establish where you need to focus otherwise it is just guessing
do u have any more ideas? basically port forward, worked once, close game stopped working, allow through firewall, worked once, close game, stopped working. u have any idea why the game would stop loading after 1 successful game load?
Have you tried that computer on a different internet connection ? a friends house maybe and see if the game behaves
no I haven't and I don't have access to such things right now sorry, I hope u have some more ideas that may have worked for other people as this is the only online game I have that is experiencing the problem.
You are best to do the following, try this game on a different computer on your internet connection, and try your computer on a different internet connection.
This will determine if it is the router that is the center of causing this issue. Have you tried resetting that router back to factory defaults ?
game works fine on my other computer its just this 1 happened 2 months ago. basically the game would load the launchpad just fine then all of a sudden it stopped working. only twice I got it to work but it would never stick passed 1 try. I tried resetting router to factory defaults still no go. this game is the only one having the issue of launching.
if the game works ok on another computer it is very unlikely to be a port forward issue or related to the router
What antivirus and firewall is used on that computer ? can you provide a msinfo per this link (check to make sure no email addresses are in it before posting it)
