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Anonymous's avatar
Anonymous
7 years ago
Solved

I bought cathar species access but I cannot create a cathar character

When I open the character creation tool I can't choose the cathar species for my character. I waited a lot of Time but It just took my cartel coins . What do I have to do? 
  • EA_Kipling's avatar
    EA_Kipling
    7 years ago

    @KotPan You shouldn't need to, no. Shoud just be a simple account unlock. Can you send an email to support@swtor.com explaining the situation? You can also link to this thread so our in-game guys can check it out.

RealymanLP's avatar
RealymanLP
7 years ago

Hey @KotPan

Did you claim the item and use it in the inventory?

Anonymous's avatar
Anonymous
7 years ago

Yes

  • RealymanLP's avatar
    RealymanLP
    7 years ago

    Hey @KotPan

    You can write a ticket in the game (if you're a subscriber) or send an email to support@swtor.com. They should be able to help you with your problem. 🙂

    • EA_Kipling's avatar
      EA_Kipling
      Icon for EA QV Team rankEA QV Team
      7 years ago

      @KotPan It looks like the item was consumed without it actually applying the unlock. There should be a replacement in your mailbox, can you try again? Right click the item to consume it.

      • Anonymous's avatar
        Anonymous
        7 years ago

        @EA_KiplingI did what you said and it still doesn't work. Do I have to be a higher level or something?

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