Forum Discussion

DabuTV's avatar
8 years ago
Solved

I can't change my password.

I've been trying the whole day to log in SWTOR but I couldn't because I don't remember my password.

I've also tryed to reset it, but the website is giving me an error everytime I press on Submit button. I write my Display Name, New Password, Confirm New Password and Security Code and then... "An error has occurred."

The website gives me a "LOGIN FAILED" and no matter if I write a random name and password. allways "LOGIN FAILED"

No matter what I do. I just can't log in, change my password or do anything.

  • DabuTV's avatar
    DabuTV
    8 years ago

    @proxos666

    I've call them and Paul L. fixed it!

    The problem was the Security Key. It was like a conflict or something and after he removes it I was able to change my password and log in again perfectly!

10 Replies

  • I've contact with EA and they can't help me (Sending me to talk with Origin)

    I've contact with Origin and they can't help me either (Telling me to contact ingame sending a ticket)

    Looks like I've lost my account and nobody can't help me.

    I was thinking on create a new account and send a ticket, but you can only do that if you're PREMIUM

  • DabuTV's avatar
    DabuTV
    8 years ago

    @proxos666

    They will help me if I call from Spain to UK? English is not my mother language so it can be a mess.

    I don't know how my account can be lost in a few months since my last gameplay.

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @DabuTV

    Yes they will help you get back into the account

    If you have someone that can speak English better, they can talk on the phone as long as you are there to provide the security answers to verify you are the account holder.

  • DabuTV's avatar
    DabuTV
    8 years ago

    @proxos666

    I've call them and Paul L. fixed it!

    The problem was the Security Key. It was like a conflict or something and after he removes it I was able to change my password and log in again perfectly!

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    Glad to hear it is sorted for you

    May The Force Be With You

  • Can't Access my account. I log in With correct username and password. i also use Security key. Everytime i try to log in, it sais "login failed".

    I have tried to reset my password

  • EA_Kipling's avatar
    EA_Kipling
    Icon for EA QV Team rankEA QV Team
    8 years ago

    @rogerugland

    Could you try and leave the security key blank when you're logging on? If you still get the login failed error message with just your Display Name and Password, that'll mean the password is incorrect.

    Make sure you're typing it out manually and not using an auto-fill feature.

  • Gothica639's avatar
    Gothica639
    8 years ago

    For me, it's apparently my security key, the exact same one that lets me log into the game just fine.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Same issue.

    Previously a subscriber.

    Haven't played in a while.

    Trying to log back in to re-subscribe.

    Can't remember password.

    Can't reset password due to Security Key.

    Just called support, but managed to get them during the hours they are unavailable in my region.

    Sigh.  Would be great if there were additional support channels, but I will be patient and try again.

    The Dark Side of the Force will not help me now.

    🤨

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