if you have purchased a subscription with steam , swtor do not have visibility of that as steam is a 3rd party vendor
you need to email the proof of purchase per the very top sticky https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
otherwise you can call swtor support when the lines open and request to attach the screenshots to an EA ticket whilst on the phone
@proxos666
I finally got the answer from support. Although I have sent all the necessary prints, I will have to call them.
This answer bores me a lot, because the payment was made by steam, the same was received, so much that I received the coins cartel, but I don't have the service. The problem started on the 24th, it's been five days without the service I paid for. Now I spent on skype, because it is the only way to pay less for an international call and I will still have to wait up to 10 days for the credits to arrive on my skype and I can call.
I ask, how will this time that I am not using and that has been paid be going to be? As the game is international, I think the support should have the notion that not everyone lives in one Supported country and that speaks the English language. I started playing this game in August, I had 935 hours of play and loving it, enjoying the game to the fullest, but now, after that, I confess that I am very upset and disappointed with the situation and the way my treatment in this case.
I hope I didn't spend my money on Skype in vain and that the attendant can understand me, since my English is terrible.
