Community Admin
Community Admin6. Unable to retrieve patch data
This is most likely a connectivity issue. You will find below some troubleshooting steps:
I) Restart your computer
"Refreshing" your connection might help with this issue. Restarting your PC is a good way for your connection to establish a fresh connection, especially if it has been active for a prolonged period of time.
II) Router
Much like the internet connection, restarting your router or modem is a good way to refresh your computer’s internet connection if it has been running for an extended amount of time.
If you are having trouble selecting a server, you may need to open specific ports on your router. If these ports are not open this may prevent you from accessing the game successfully.*
The port numbers that are required to do this are 80, 8995, 12000-12999 and 20000-30000 (TCP).*
For specific information on how to open these ports on your particular router, please consult the router product manual or the manufacturer’s website directly.
III) Try to connect with a cable
Are you using a wired or a wireless connection on your computer? If it’s the latter, you could try connecting your computer directly to your router using a wired connection to see if it improves the performance of the game? Wireless network connections can be prone to reduced signal quality when compared to a wired connection on the same network. The reasons for this could be related to:
IV) Firewall
You may need to allow the launcher (launcher.exe) and game client (swtor.exe) to communicate through your firewall. For the Windows firewall you can check the following guide:
For other third-party firewalls, please refer to the software manufacturer for specific instructions on adding exceptions to those firewalls.
V) Update your drivers
Your connection could also be affected by your hardware drivers (especially those for your network card) being out-dated. It’s also important to be sure that your operating system is fully up to date and has all available service packs installed. Windows updates for Windows XP, Windows Vista and Windows 7 are available at http://windowsupdate.microsoft.com/
(Please note that we are not responsible for content on external sites)
You will find more information here.
VI) VPN
If you utilise a VPN for your connection, you would need to ensure that the game is allowed to communicate through the VPN. If you are using a proxy server, please ensure that it is configured correctly in Internet Options.
VII) TraceRoute and PathPing
If none of the above help you with this issue, we would ask you to create a thread and to provide us with a TraceRoute and a PathPing.
In order to generate these files, please complete the following:
Paste that information at the bottom of your post using the Spoiler tag. You can find this on your edit bar above, it's the 5th button.
Community Admin7. Late/missing Cartel Coins
Monthly Coin Grants
Your monthly Complimentary Cartel Coins are granted as close as possible to the start of your billing cycle. Sometimes it may take a few extra days for the coins to appear in your account, but we will make every effort to grant them to you as close as we can to the 30-day mark. However, in case of a delay, please wait for 72 hours before contacting us.
More information on Complementary Cartel Coins can be found here.
Please note that the Cartel Coins for your security key are granted independently of your subscription ones. As a result, they will not arrive at the same time.
Purchased Cartel Coins
Cartel Coins purchased directly should arrive in-game almost instantly. You can check your updated balance by clicking the Coin icon in-game or by visiting your Cartel Coin ledger here.
If it is taking longer than an hour, please contact us by phone to let us know. Please include the approximate time that the purchase went through, whether you received a purchase confirmation mail, and whether the coins have appeared in your ledger.
Community Admin8. Friends referral issues
The Referral Program has been temporarily disabled.
Outdated content has been stored below for reference for when we re-enable it again in the future.
There was an issue recently with sending out invitations to your friends through the "Friends of Star Wars: The Old Republic" referral program.
If you are trying to send an invitation to your friend and receive the error message "You've referred the maximum number of friends available at this time. Please try again later." even if you have not used all the invitations, please ask the friend you are trying to invite to follow the steps below:
Next, they will also have to proceed with these steps for the emails on their Star Wars: The Old Republic account:
Once your friend has followed these steps please try to send an invitation again.
You may find more information about the Friends of SWTOR Trial Program in this help center article.
Community Admin9. Payment failure
For those of you that are receiving a “failed” or an error message in your account subscription status, please have a look at the information provided below:
You can also find a large amount of further information related to billing and subscriptions by visiting our Help Center.
