Hey, no idea how to use this forum thing, but Im currently having issues with getting my monthly subscription through. Everything went fine with the payment, I'm currently paying for something which I'm not in possession per say. Was wondering if someone can help me out with this, thanks. (And yes before you ask me - I did link my steam account to SWTOR)
SWTOR username should be "Lolsatyou" I think.
They have that email , should be sorted in the next hour or so
if you purchased on steam , email per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
You will also need to do the below before any game time can be added to the swtor account
You need to reset the password on the linked EA account that account has the persona kitycat101 (not BIG_Katze your posting on now) that EA account uses a rambler email
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Should be done now, thanks! So when can I expect my account to be "subscribed" and not "prefered"?
Support said they cant see an email yet but it can take a bit , i am off to bed as 10:30pm here will check roughly this time tomorrow for you, if you dont hear from them in between time
if you want to speed things up, if your in a position to call support when the lines open , you can check the email is there and if not you can upload the screenshots to an ea ticket whilst on the phone
I checked if an email arrived from you and they cant find one , was the email sent from the email on the swtor account ? if not was the swtor username included ?
calling may be the quickest and safest option to be sure they get the screenshots
@proxos666 I did send them an email from my current email that is listed in the "https://account.swtor.com/user/info" tab, however, I think I have not included my username as I was just asking for assistance and hopped they were going to ask me for that afterwards. I'm in no rush, but id rather not call and just do it via ingame "Make a ticket" but that is apparently locked behind the subscribe button.
@proxos666 So a quick follow up, I tried to buy the subscription via the SWTOR site, got to the part where you fill in the card details, that went through but then it it just said an error has occurred with the code of {0}, not sure what that means but nonetheless I was charged 1 euro for nothing, and didnt get my subscription via the site.
@proxos666 Quick update, I just sent them another email with even more details, It should be there now, I sent them all the required screenshots, proof of purchase as well as the email which steam sent me upon completing the transaction.
They have that email , should be sorted in the next hour or so
Yup everything has been solved thanks to you and Ea's support team representative that was able to get in touch with me. Thanks for helping me out on this!
