Join The Fight Bundle issue

@averyd33 

is flagged to check with support but will be wednesday before a response here 

english phone lines will be open on tuesday during the listed hours otherwise https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

Hello @proxos666 . I'm having the same issues. i've already sent the screenshot of my transaction and steam id but no info yet on when i will get the bundle added in to my account.

SWTOR ID: Vedakai

@averyd33 

you will need to call swtor support when the lines are open to fix the account issue https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

@Vexakai 

glad to hear gametime has been added 

if not done so yet, you need to cancel the swtor subscription in your steam account, it can be purchased again when this gametime ends

También acabo de comprar el paquete para unirse a la lucha en vapor, y está en mi biblioteca, y dice que lo tengo instalado pero no tengo ninguna de las cosas que están en el paquete, incluida la suscripción, hablé con el servicio del equipo y dice. Que necesito hablar contigo. También soy de España si necesitas mi información.

I also just bought the join the fight bundle on steam, and it's in my library, and it says I have it installed but I don't have any of the things that are in the bundle, including the subscription, I talked to team service and says. That I need to talk to you. I am also from Spain if you need my information.

ID: Fainux_Ultra

Gracias por tu tiempo.

...

@i02npuvlina2 

flagged to check the account with swtor support , response will be in about 10 hrs when support are online for the day 

you will need to email screenshots as seen in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

@i02npuvlina2 

when i checked support could not see an email from you with the required screenshots, has that been sent via the email you have used on the swtor account ?

hi i have same issue 

display name : jarkhi

@jarofkhi 

The linked ea account slayerq894 has been disabled, and uses a Hotmail email address ( this is a different email to what is used on the swtor account )

use this link (insert the Hotmail email address for slayerq894 into that link) to reset the password then login on that EA account

Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com

if no access to that email call swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

You also need to resend screenshots as per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message  
Include the screenshots not links to elsewhere

I bought it in steam and i was already linked

@jarofkhi 

When a account is disabled , no gametime can be added to that account until the issue is sorted this includes gametime from steam, it is why it did not apply to the account

Swtor support need the below to get you the gametime, not even support can add gametime until the account issue is resolved

The linked ea account slayerq894 has been disabled, and uses a Hotmail email address ( this is a different email to what is used on the swtor account )

use this link (insert the Hotmail email address for slayerq894 into that link) to reset the password then login on that EA account

Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com

if no access to that email call swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

You also need to resend screenshots as per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...  
Include the screenshots not links to elsewhere

@jarofkhi 

If you post here as slayerq894  you will be on the linked EA account to your swtor account jarkhi it is not the account your posting on at the moment

Now better 

I logged in idk how

@jarkhi_94 @jarofkhi 

The linked EA account slayerq894 is still disabled requiring a password reset and support do not have an email from you with the screenshots

Maybe you should call swtor support when the lines are open if you do not know the hotmail email address on that ea account

English lines open in just over an hour from now https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

I did screenshot

@jarkhi_94 

if the new screenshots were submitted using the email address used on your swtor account when i checked they did not have it

how i reply i swear

what i dont get why my ea is different that not my linked account im not getting what is happening

@jarofkhi 

The steam id screenshot is too cropped and will be rejected the screenshot needs to be as seen in the sticky 

When you created the swtor account , a ea account is created and linked to that swtor account, that linkage is permanent 

The linked EA account has the persona slayerq894 and uses a hotmail email address, likely is the email used to create the swtor account originally 

Call swtor support when the lines open in an hour if you cant figure the account email and able to fix that EA account

when i can call them ? 

@jarofkhi 

English line opens in about 50 minutes 

Phone Support- For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™

[CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]

do i need to screenshot again or i just call them and im sorry to bother you