Forum Discussion

Anonymous

8 years ago

Solved

Locked out of account and can't reset password.

I attempted to log in to the game after an update today and now it will not recognize my password. I have attempted to recover the password but I keep getting an error message and it will not go thro...

EA_Kipling
8 years ago
@BoredArsonist2

Looks like you'll need to call in for both your login and launcher issue, we should be able to help out for both issues.

proxos666

Hero+

8 years ago

I have merged your post to its own thread, not able to login is not related to a thread in that the launcher does not open

You can call CS to see if they can see anything on their end

EA_Kipling

EA QV Team

8 years ago

@BoredArsonist2 You might be getting that error if you have a security key attached but it's become out of sync, it's been happening lately with physical security keys. If you call in as @proxos666 suggested, we should be able to get you logged in.