Forum Discussion

Lord_Zash56's avatar
3 years ago
Solved

Login Issue

Hello,

I have sent an email to swtor awaiting a response from them, but I decided to also post on here as well. I am having problems logging into the game. Whenever I type in my Display name and pass, it would bring me back to the same login screen before I can even type in my security key. Last night I was able to log on fine, so I'm wondering if there's a huge maintenance going on right now, or if it's just me?  The message would say "The login service is currently unavailable. Please visit our forums for the latest updates on the status of this service." I have tried to log in multiple times with the same message, and recently when the game patch would say 7.1. Sometimes it would say like 3.1 or 3.3 or something in the 3's range, but it's all random each time, just recently it said 7.1. Do I need to uninstall and reinstall? I really don't want to lose all my data in game. 

Thank you

  • Okay I just disabled my VPN and it's working now. Idk why, before I had my VPN ON and was able to log on the game just fine. I'm just glad I was able to log on

8 Replies

  • I will try the link you sent me because my antivirus isn't blocking it as I have double checked. If the link doesn't work I may need to uninstall and reinstall. 

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @Lord_Zash56 

    The launcher is like a web browser , uses the chromium framework , messages like the login server is unavailable and getting posts of patch 3.1 etc are all indications of a block either by the antivirus or firewall ( or an internet issue but if this a lot usually have the same issue )

  • Lord_Zash56's avatar
    Lord_Zash56
    3 years ago

    Ok I have uninstalled and reinstalled the game, used the launcher troubleshooter that you sent me AND even disabled it on my firewall/antivirus and it's still not working. The same message is appearing that the login service is currently unavailable, so I'm guessing the game is doing maintenance for the upcoming thing on Sept 29?

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @Lord_Zash56 

    no the login server is working fine (just logged in from Australia just fine) ,  if you can ping launchpad.swtor.com and it responds ok to the ping then the launcher should be working

    if you have just disabled in the program doesn't always mean its disabled ( believe it or not ) , the only way to be sure is to go into task manager and end any av programs running there 

    ESET is one for example that is not disabled fully when you think it is disabled for example

    The modem could have a firewall enabled and causing issues but that is rare most times it is local issue 

  • Okay I just disabled my VPN and it's working now. Idk why, before I had my VPN ON and was able to log on the game just fine. I'm just glad I was able to log on

  • Yes, thank you for the link, I have shared it on the SWTOR website for another person who had same problem as me, just in case. I will keep the troubleshooter for reference in case something like this happens again. Thank you

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