to remove the key per the lost key directions the password needs to be correct
if both are wrong then you will need to call support to remove the key manually so you can reset the password
I think those docs are outdated or I'm doing something wrong....
I'm at the part 'To remove your Security Key from your account:' specifically the image below the text:
We’ll ask for your Security Key Code. Under the Security Key code box, click on Lost your Security Key?
It shows a Lost your Security Key? hyperlink, however when doing this step when logging in at swtor.com this does not appear.. I can only see the text 'If you don't believe you have a Security Key attached to this account, you'll need to contact Customer Service.'
That would mean i'll have to make a phone call to customer support by the looks of it ☹️
Well, as I wrote. Everytime I tried to remove the security key or reset my password I got error messages, but as soon as I typed in the correct password I was able to remove the security key without calling them.
Since the swtor and EA are the same now try resetting your EA password and try to login with that instead?
Or call the support.
