Solved
Missing Cartel Coins
Hi. I recently bought 5500 Cartel Coins for 35€ through the in-game shop, but the coins are missing alongside the money I used to buy them.
Forum Discussion
Support can see some purchases were declined by the bank
The purchase that is still open ,you do need for that to change to either "failed" or "closed" in the system before anything further can be done with it
as mentioned if you dont get the coins if it closes then pop back can chase up again for you
Update on the situation: It turned from OPEN to CLOSED, yet the coins haven't arrived.
Still waiting...
ok will flag it with support when they are online for the day , will be about 11hrs before a response will be available
to cover all bets, email support@swtor.com from the email address used on that account and provide the swtor account name and ask them to look at the that transaction and if they can add the coins from it
