My subscription is gone after only few days

Greetings everyone

Seems like I have a little problem with my subscription.
Few days ago I bought a 30 days subscription. I log on to the game and everything was fine but I didn't get my Cartel Coins so I decided to write a ticket to ask Game Support if it's just a common problem and I simply need to wait or is it a real issue and it's good that I contacted them. Day has passed and after the school I decided to go and do some heroics. I log on to the game and seems like I'm a preffered status again and my subscription is simply gone. I'd like to get some help because I'm unable to contact any of the game support. I can't write on the offical forum because it's only for subscibed players. I can't contact you by using a mobile phone because seems like it's also only for subscribers (not having to mention that english is not my main language and I would have massive problems to communicate with an english support). So what should I do now? Where have my money went?