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Need account services help - SWTOR.com and Origin.com
I have purchased all the SWTOR expansions but they do not show up on my account via swtor.com or through Origin. I have contacted EA Support and all they do is forward me to the website or to post here. Can someone from SWTOR account services please help?
Conversation from Employee and Supervisor:
Spoiler
PankajThank you for contacting EA HELP, my name is Pankaj, may I start with your first name please?
youanyone there?
PankajHello 1006373565534
PankajOops sorry for above message
PankajCould you please elaborate your issue on me so that I can understand and fix that for you without wasting anytime.
youcan you please check my swtor account there are some mismatches between my origin account and main account on swtor.com
youit says I do not own all the expansions but I do.
youeven when I go check the game details in origin it says i dont' own them just the standard edition.
youand under my games I don't see any of the new expansions listed.
PankajI would suggest you to please contact to SWTOR support by click on this link: http://www.swtor.com/support/
youthat is where I contacted you.
youit just forwards to EA.
PankajI have checked and found that it will take care by them as this is something we do not have direct control over.
youdo you not understand what I just told you..
youthe site forwards to EA Support.
youso how can they help me?
youis there an e-mail address I can send to or something?
PankajI think you you are little bit confuse yes its redirecting with few things not for account issue, you can send email.
youwhat is the e-mail address?
PankajPlease follow the above link for complete support.
youI do not see an e-mail address on here.
youplease transfer me to someone that can actually help.
PankajI sincerely apologized however you can contact by given method, so you can call on provided number for get the proper details.
youno you can get me a Supervisor, you are very rude and I want to speak to someone else.
PankajAgain I sincerely apologized if you feed like that, please check with available details as Supervisor also provide the same.
PankajHere is the email address: [edit: email address removed]
PankajYou can sent email on above address, again I apologized for the trouble.
youthat is a different agme.
yougame*
youplease transfer me to the Supervisor.
PankajJust for confirmation you are subscriber for the Star Wars: The Old Republic game?
youno I am not subbed, it's a free to play game.
youI purchased the games on origin and swtor.com
youstop avoiding my question and get me Supervisor or Manager now.
PankajI'm not avoiding any questions and I sincerely apologize for the feeling that you got that I'm avoiding questions.
youthen get me your Supervisor.
PankajOkay let me connect you with available Supervisor, please stay connected with me it will take few minutes
youthank you.
PankajYou're welcome !
Please wait while we get this chat session where it needs to go.
Thank you for contacting us. Supervisor will help you soon.
SupervisorHi there. My name is Kanishk, Supervisor at EA. How may I assist you today?
youyes there is a mismatch between my origin account and swtor.com
youit says I do not own the swtor expansions but I do.
youI have looked under code redemption and don't see the expanions, I have looked on origin.com and it says I only own the standard edition.
youunder my games it only listed two expanions.
There may be a problem communicating with Supervisor. Please wait while your chat is transferred to another EA Advisor.
You are not currently in a chat session.
Thank you for contacting us. Supervisor will help you soon.
youhello?
SupervisorHi there.
youI was just talking to a Supervisor and was disconnected.
SupervisorIt seems that you lost connection with Kanishk.
youlet me re-paste what I said.
SupervisorI apologize for that. I am Akash and here to help you now.
youyes there is a mismatch between my origin account and swtor.com you it says I do not own the swtor expansions but I do. you I have looked under code redemption and don't see the expanions, I have looked on origin.com and it says I only own the standard edition. you under my games it only listed two expanions.
SupervisorI would check the conversation for you. Thanks a ton.
youtanks.
youthanks.
SupervisorYou are welcome.
SupervisorIf I get this correctly, you are missing SWTOR expansions. Is that right?
youyes they don't show up on my account on either swtor.com or origin client.
youit only shows I own the standard edition.
youbut I have purchased all of them.
SupervisorAh! I see. I would definitely check your account and address your concern to the best of my abilities.
Supervisor, could you please help me with the email address linked to your SWTOR and EA Account?
SupervisorThank you.
SupervisorWould you allow me 3-4 minutes while I check your account details?
youthat is fine.
youas long as someone helps me.
SupervisorThanks again,!
youlast two people were not help.
SupervisorI would check if there is a scope for us to help in this case else we may need to request you to get in touch with SWTOR Support.
youI went to the swtor support site and its says to contact EA support.
youthe source of the problem is that I purchased swtor expansion on origin and it does not show up that I purchased it.
youand the codes or game do not show up on swtor.com
SupervisorThank you for being patient. I have just checked the Order Number and it shows completed on our side.
SupervisorI am going to check what best can be done to fix the issue.
SupervisorWould it be fine if I ask you to wait for a few more minutes?
youyeah.
SupervisorThank you. Do you have an active Subscription for SWTOR?
youno not right now.
youbut I do have an account.
SupervisorThank you for providing those details.
SupervisorAre you able to play the base game right now?
youyes.
SupervisorI apologize for the delay in response.
youmsince it's a free to play game it lets me in.
yousince*
youbut my account has no expansions.
youif you aren't familiar there are two ways to play the game, sub and get everything free, or purchase the expansions separate, which is what I did.
SupervisorAlright, I am going to discuss the case with Account and Billing specialist to come up with something useful for you.
SupervisorPlease stay connected.
yousounds good.
SupervisorThank you.
Supervisor, I am in touch with the Specialists now. It is taking a little longer than expected.
youI don't mind waiting.
SupervisorI appreciate your patience.
SupervisorThank you once again.
SupervisorThank you for waiting. After discussion with the Specialists we came to a conclusion that you need to contact SWTOR Support through the following link.
https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support/
https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support/
SupervisorThey would be able to fix your issue in a better way.
youthis is only for subscribers.
youmy issue is an account problem.
younot in-game.
SupervisorIn case you a non subscriber, you would need to post your issue on forums on SWTOR Answers HQ.
http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/bd-p/star-wars-the-old-republic-en
http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/bd-p/star-wars-the-old-republic-en
SupervisorTrust me,, if it were possible to fix it from our side we would never ask you to contact SWTOR Support or Answers HQ.
youis this site for players or is someone from swtor support going to see this?
SupervisorIt is monitored by EA Forums moderator and fellow gamers also post their views and solutions regarding the issues.
SupervisorI hope you would get a solution real quick.
SupervisorWould there be anything else I can assist you with today?
youI will try this but if it doesn't work I will be contacting you back, and I am posting this conversation on the forums. Thanks for your time.
SupervisorWe are always here to assist you. Thanks for contacting EA Help!
SupervisorBye and take care.
They can be linked but do not need to be, origin.com send a code by email to redeem at swtor.com, no different to buying from amazon.
You do not even need to be running or have installed the origin client to play swtor as they are separate accounts.
Hence you can just start the swtor launcher with launcher.exe in the game folder and login with your swtor account details and play the game
