network (ping) packet loss frequently
Greetings
I am attempting to resolve a latency issues I experience on a near daily basis playing SWToR. I play on the shadowlands server. Be it morning, daytime, or nightime, there are frequently hours of time that the game will a 1 to 2 second latency spike in which the game commands will not respond. This is represented by the signal bars in the bottom left corner going from ~14ms ping to red, then it will revert after a couple seconds. Unfortunately, this occurs for hours at a time with the intervals averaging about 2 to 4 time each minute. When it decides to be in a bad mood, the game is nearly unplayable with very frequent periods of no button or control responses. I really enjoy this game when I have a good grace period this doesn't occur so I would love to resolve this. Unfortunately, this has been occuring since I subscribed to the game in Early November. There are hours of time where it will be nearly lagless, then their will be hours, or a day in which its like this. It can happen morning, daytime or nightime.
I am certain it is not gameplay stuttering or other sorts of problems observed by hardware inefficiencies as the game reports an average of 100 fps nearly all the time. I can clearly observe the latency indication in game displaying an issue. So I decided to do my own investigation into the issue. I've recorded 1000s of samples of tracerts/ping data in a four hour span a couple days ago that I have saved for reference.
First, I have already gone through the cycle of resetting the my router, power disconnect and so on. My computer is connected to the router via an ethernet cable, not wireless. Secondly, i'm not experiencing other issues streaming video or such realtime network activities. I decided to contact Verizon support for my FIOS internet to attempt to resolve the issue. After an hour chat with the representative and escalating the ticket, they are initially concluding based on tracert data that it is the EA/Bioware server's network that is the cause for the network packet loss. They have referred me to attempt to solicit EA/Bioware for support. I myself am still reserving judgement and attempting to determine the source. I'll provide an attached picture of the tracert/ping data samples assessment. The duration was for 4 hours and reached approximately 1440 samples for each router hop. You can see from the red lines on the bottom each 100% network packet loss between the my pc and the destination. The second column on the left is also displaying packet loss. The packet loss that occurs at router hops 10, 11 and 12 stays roughly 10%. EA is supposed to own the last two hops as that should be their network. I haven't overlooked #3 that is indicating packet loss either.
My friend that plays on the same server will not experience what I am experiencing. I'd like suggestions from anyone that can help. Mostly, I just wish I could play the game, but it becomes unenjoyable. Any technical assistance would be appreciated as Verizon is recommending that the problem resides on the host's network. I'm frusterated that this kind of network communication loss appears to be outside my control between the my residence and the EA/Swtor network.
Any thoughts or help from anyone, or EA technical support would be appreciated. I'd like to keep playing, but i'll have to unsubscribe if it cannot be resolved. Its just too frustrating when it starts to enjoy the game. I'd like to get on Verizon's case some more, but its either not their problem, or they arent' providing me the knowledge level of technical support, or willing to.
TL;DR, Summary
I recorded a 4 hour data session of router tracert/ping data for 3 sources simultaneously. The first is the EA/Bioware issued server IP address as reported by the active connection. The second is the first hop or server IP address as reported by a Bioware representative. The third is google's DNS server. The thing to note looking at the three is the network packet loss for the destination server, whereas the latter two (Bioware's reported SWTOR IP address and Google DNS) are simultaneously showing no packet loss. Anyone help me identify the source of the problem, please.
Thanks anyone and sorry if I sound whiny.
Shadowlands
Server address as reported by Bioware: 159.153.92.82
Server address as reported by CMD netstat active connections: 159.153.65.151 (2 days ago). 159.153.65.167 (today). As I post, its ongoing.
