No cartel coins arrived
I paid for 1000 cartel coins on 1st November. I checked my bank account and I got charged for 1000 cartel coins on 3rd November (yesterday). Yet I do not see 1000 coins arriving in my SWTOR account.
Forum Discussion
7 Replies
You are best submitting an in-game ticket, sending an email to support@swtor.com or give CS a call on the phone.
calling will be quickest
@proxos666 thank you! I shall contact customer support tomorrow! But one question regarding the customer support number.
This is my country's phone number from this page, https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support, 00X [removed by CM].
The page says "Where there is an X below, please replace it with the number appropriate to your provider and your country."
I'm not too sure what they mean?That number is to the UK so in essence its +44 [removed by CM]
with the x each country has an exit code example Australia ours is 0011 so for us x = 11
we dial 0011 44 [removed by CM] luckily our phone plans usually have free international calls to the UK now, but for those that dont , skype/voip is an option
- @proxos666 Oh I see! Thank you! 🙂 I will make the call tomorrow and reply here to update on situation! Thanks again!
- @proxos666 Aw, that's a small window for me to call, considering I'm 8 hours ahead. Regardless, I'll try to contact them in the available time.
I've tried contacting at 11pm (gmt 8+), which converted to gmt is 3pm. Yet the other end has an automated response saying to call them on the next working day :/
This is the phone number I tried to contact them at: [removed by CM]. Calling from Singapore
