I purchased a gift of SW:TOR $15 pack for my partner as she was enjoying playing some of the story. It has been a pain, the gift code produced nothing other than a "You have no gift" error.
The code was purchased through EA Origin who have refused to assist.
The customer service rep claimed that their only obligation is to provide a receipt and not the game access or codes.
[MOD Edit - add swtor forum thread link for this]
Community AdminThank you for the post, hopefully we can get to the bottom of this. The info Owen asks for should help, especially about the gift recipient account.
Can I check if there was much time between the purchase of the gift, and when the recipient would have tried to open it?
I don't think that it'll be the case, but does she have a SWTOR panel in Origin? If so, please click on it, then the Cog icon, then Game Properties, and try to consume that code on the SWTOR site.
Community AdminThank you for the extra information. I'll try to flag this on my end and try to find out what happened here. Unfortunately I don't have the tools to fix this directly, but hopefully you can get some updatae on this soon.
