EA QV TeamTypically Cartel Coin transactions are strictly non-refundable, with the exception that if an item has not been claimed yet, it can still be refunded. Once you have claimed an item into your inventory, or applied a change to your character, the transaction is final. Deleted characters are also recoverable in most cases, so deleting them does not fully invalidate every purchase made on that character.
Whats the best way to reach SWTOR customer service for a prefered player, as the in game ticket system is blocked for me?
EA QV TeamYou can send an email to support@swtor.com with your SWTOR Display Name and a description of your issue, including any important details like character names, dates/times, etc.
