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llubtish1's avatar
llubtish1
Rising Novice
3 years ago
Solved

Problem redeem codes Star Wars old republic

There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-repu...
  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @llubtish1 

    To fix the account, You need to reset the password on the linked EA account that account has the persona abcjqp5seniana (not llubtish1 your posting on now) that EA account uses a Hotmail.co.uk email 

    use the following link to reset the password then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

    If you dont have access to that hotmail email , call swtor support when the lines are open 

    https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

    • llubtish1's avatar
      llubtish1
      Rising Novice
      3 years ago
      @proxos666 So I updated my password and done EA ID
      • proxos666's avatar
        proxos666
        Hero+
        3 years ago

        @llubtish1 

        The Linked EA account that has the persona abcjqp5seniana and uses a hotmail.co.uk email is still disabled needing a password reset

        Can you post here on the other EA account to be sure you have the right EA account ( it is not the EA account your posting with now )

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