@I_are_Simplex Hey there! When claiming the item from the Cartel Market after purchase, did you check your inventory? The appearance customization unlock would've shown up in your inventory like other unlocks, and you'll have to right click the item to unlock it for your account.
I looked in all of my characters inventories, when i go to the appearance stations the options appear but cost another 200 each
@I_are_Simplex You'll have to have used the unlock that popped up in your inventory for it to reflect in character creation and the appearance designer as bought. Out of curiosity, did you check your unclaimed items stash from the cartel market of the character you tried to purchase it on? You might've forgotten to claim it. Alas, if you accidentally deleted it from your inventory or deleted the character that had the unlock, you'll have to contact support and see if they can restore it for you. I hope this helps!
