I recently purchased a collection of cartel coins in order to buy the "hide helmet" option for my character, yet after purchasing it for my entire account, and going to my character screen, its still telling me to purchase the option from the cartel shop.
Please help, I'm a returning player who just started getting into the game again and would love any assistance.
When you bought and claimed it, an item is likely in the inventory of that character, you need to use that item to apply it
Indeed, as proxos666 said, unlocks like new inventory slots and hide head slot options, can be purchased in the Cartel market, and then need to be used, similar to using an EXP boost or opening a crate.
Once it's been used from the inventory, it'll unlock the option for your character.
If you don't see it in your inventory, check the Cartel market window. It has a little 'holding' menu where certain items can be refunded, it might be there.
