Given what has occurred, Recommendation is to call CS again and request to know exactly what has happened even if the agent has to get the info via escalation.
The agent should be able to assist with this request and escalate as required to gain clarification.
Hope this helps
I cannot answer for what occurred previously
I have sought advice on what is your best pathway to try and get this resolved as a fellow Australian and I have provided that advice in good faith.
Like I said I hope this helps.
This also happened to me recently.
Phone support and ToS is a joke. EA is a joke.
I went through both of them like 5 times.
I was banned for "Multiple Payment Failures" when trying to buy the Apex legends battle pass. The charge went through ONCE and I got the coins and bought the battle pass. Two days later they had refunded my charge and banned my account.
They will not give you ANY details on why they banned a paying customer for trying to hand EA money?
I guess they are cool with losing a potential life-time paying customer.
I know this was a while ago, but I've been dealing with the same stuff now. Did it ever get resolved?
