This also happened to me recently.
Phone support and ToS is a joke. EA is a joke.
I went through both of them like 5 times.
I was banned for "Multiple Payment Failures" when trying to buy the Apex legends battle pass. The charge went through ONCE and I got the coins and bought the battle pass. Two days later they had refunded my charge and banned my account.
They will not give you ANY details on why they banned a paying customer for trying to hand EA money?
I guess they are cool with losing a potential life-time paying customer.
